Privacy Policy And Terms Of Service
Last updated: October 12, 2024
By accessing or using the services of Refreshing Waters Counseling, you agree to the following Terms of Service (ToS) and Privacy Policy. Please read them carefully before using our services.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Refreshing Waters Counseling services are available to individuals 13 years and older, with parental consent required for minors under 18.
Section 1: Terms of Service
Eligibility and Age Requirements
Our counseling services are available to individuals 13 years and older. Minors under 18 require parental consent and participation in initial consultations.
Nature of Counseling Services
Refreshing Waters Counseling provides professional mental health services including but not limited to:
- Cognitive Behavioral Therapy (CBT)
- Couples and Family Therapy
- Trauma-focused therapies (EMDR, EFT)
- Christian Counseling
Cancellation Policy
We require 24-hour notice for appointment cancellations. Late cancellations may incur a fee equivalent to 50% of the session cost.
Confidentiality
All sessions are confidential except in cases involving:
- Risk of harm to self or others
- Suspected child/elder abuse
- Court-ordered disclosures
Limitation of Liability
While we provide professional mental health services, individual outcomes may vary. We cannot guarantee specific results from therapy.
Telehealth Consent
By using our online therapy services, you acknowledge:
- Potential limitations of technology-based services
- Responsibility for maintaining a private environment
- Understanding of emergency procedures
Section 2: Privacy Policy
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions:
Definitions
- Company refers to Refreshing Waters Counseling
- Service refers to our counseling services and website
- Website refers to https://www.refreshingwaterscounseling.com
Data Collection
We collect:
- Contact information for appointment scheduling
- Health history for treatment planning
- Payment information through secure processing
Health Information Protection
We comply with HIPAA regulations and use encrypted EHR systems for storing client records. All clinical notes are kept separate from payment information.
Communication
We use secure platforms for:
- Video conferencing
- Secure messaging
- Document sharing
Third-Party Services
We partner with:
- Secure video conferencing providers
- HIPAA-compliant payment processors
- Electronic Health Records systems
Policy Updates
Changes to policies will be:
- Posted on our website
- Announced via email to active clients
- Available in paper format upon request
Contact Information
For questions or concerns:
- Phone: +17347943777
- Secure messaging through client portal
- Mail: 2311 Shelby Ave Ste 105 Ann Arbor MI 48103
